How Can We Support You?

At Start-Up:

1. Property Evaluation & Recommendations: We evaluate your property, offering feedback and recommendations, including safety essentials like fire blankets, extinguishers, and CO/smoke detectors.

2. Cleaning & Turnover Setup: We establish a detailed cleaning and turnover plan to keep your property guest-ready.

3. Inventory & Owner’s Closet: We confirm the inventory on-site and create an “owner’s closet” plan.

4. Photography Coordination: We arrange professional photography to showcase your property. (separate fee paid to photographer)

5. Listing Creation: We create a compelling listing under your account, with us as the primary host.

6. Social Media Setup: We establish your property’s social media presence.

7. Guidebook Creation: We design an informative and visually attractive guidebook for guests.

8. Lodging Tax Account Setup: We help you set up a lodging tax account with the appropriate jurisdiction.

9. Guest Communication Plan: We set up a comprehensive guest touchpoint plan and messaging content within our management software.

10. Pricing Setup: We configure pricing software to establish minimum and base pricing, track occupancy, and more.

11. Electronic Lock Installation: We set up a keyless entry system, synced with our management software.(separate fee for lock)

Recurring Support:

1. Listing Maintenance: We maintain your Airbnb listing as the “primary host,” while you remain the “listing owner.”

2. Stay Calendar Management: We manage your booking calendar to optimize availability.

3. Pricing Optimization: We monitor and adjust pricing to maximize earnings and occupancy.

4. Reservation Management: We handle all reservation requests, instant bookings, and inquiries.

5. Guest Management: We take care of guests from reservation through check-out.

6. Cleaning & Turnover Coordination: We coordinate and cover the cost of cleaning, laundry, and inspections between stays.

7. Guest Reviews: We submit guest reviews to Airbnb to maintain your property’s reputation.

8. Airbnb Support Coordination: We handle any necessary coordination with Airbnb support.

9. Maintenance & Repairs: We coordinate maintenance and repairs as needed (work invoiced to owner).

10. Amenity & Supply Stocking: We ensure amenities and supplies are stocked (supplies invoiced to owner).

11. Marketing & Re-marketing: We conduct ongoing marketing via online, social media, and email, including re-marketing to past guests.

12. Design & Furnishing: We offer design and furnishing services for new listings or refreshes (separate fee).

13. Furniture & Amenity Replacement: We coordinate replacements as needed (separate fee).

14. Aircover Claims Coordination: We handle claims through Airbnb’s Aircover program.

15. Tech Consultation: We consult on the tech stack for properties, including electronic locks, cameras, and more.

16. Guest Feedback Analysis: We continuously review guest feedback and provide recommendations to improve the guest experience.

17. Monthly Reporting: We provide a detailed monthly performance report.

18. TDT Reporting: We assist with your required Tourist Development Tax (TDT) report to the county each month.